I viewed the module from start to finish, but it wasn’t marked as complete.
There are times when the completion response is delayed.
You may need to refresh the page by either pressing F5, or hitting the “Refresh” button on your browser.
How do I enrol?
You may proceed to our online enrollment form page http://www.siteskillstraining.com.au/enrol
In that page please select the course you would like to enroll in and fill-in all required information in the form.
Once you have submitted the application and paid for the course successfully, you will receive email confirmation about your registration, payment and login details (username and password). You may use these login credentials immediately to access the enrolled course.
What are modules?
For easy and faster consumption of information, the course is broken up into modules. Each module is designed to cover a specific topic/s. You have to complete all modules included in the course to pass it.
How does Online Learning work?
In online learning, course materials are presented and delivered from the internet and are accessible via computer, tablet or handheld devices.
Upon successful application to the course you will receive a username and a password in your email address which will be used to log in to our Learning Management System (Tempus).
Courses are presented in various multimedia formats (Audio, video and graphical slides) to enhance your learning experience. It will also include quizzes that need to be passed for you to complete the course.
Once the course has been completed you will then be able to download your certificate.
Do I have to complete all the modules?
You are not able to skip modules. Students need to reach the very end of modules to mark it as completed.
This makes sure you have all the information you need for the assessments.
How long do I have to complete the course?
After Enrolling you will be able to access the course for one month. It’s best that you get stuck into the course as soon as possible.
What happens if I don’t complete the course before expiry?
If you don’t complete the course in one month you will need to purchase the course again.
How am I assessed?
You will be assessed by answering Quizzes. These can be at the end of a module or at the conclusion of each program, so be ready!
Which devices can I use to access online courses?
These courses are able to work with any web browser (Chrome, Firefox, Opera, etc.) and on any device (PC, laptop, tablet, phone).
It is advisable to have an ADSL connection speed. For cellular phones, 3G is the minimum connection speed, and 4G is for optimum use.
If the course still doesn’t work, contact our technical support.
Do I have to complete the course all at once?
No, if you have to leave during the course, you are able to log back in. You will be placed straight back to where you left the program.
What if I forget my Password?
If you forget your password, click the “Forgot Username | Password” button on the login page. You will be given the choice to submit your username or email address.
The system will then send you an email giving you the option to reset your password.
I have other questions, who do I contact?
If you experience any difficulty or need some assistance please email us at email@example.com or call us at 1300 580 466 for support or 1300 800 288 for our sales. Our friendly support team will happily assist you.
I have other questions, who do I ask?
If you experience any difficulties, our contact details are on the upper right side within every course or email us at firstname.lastname@example.org. Our friendly team members will happily assist you.
How many attempts will I have at the quiz questions?
This depends on the course. Most courses allow you multiple attempts at the quiz questions however some courses do have restrictions on the number of quiz attempts for compliance reasons.
What do I do after viewing modules and quizzes?
After viewing modules and answering quizzes, make sure to click the “Exit Activity” button instead of just closing the tab.
This button is a safer way of closing course activities and ensures that your course progress is saved.
What do I need?
It is always helpful to have pen and paper to take notes during the program.