Cancellation of a course by Site Skills Training

If Site Skills Training is responsible for cancelling a course, and no alternative dates have been provided to complete the course, students will be entitled to a full refund.

 

Student initiated withdrawal or cancellation in a course

When a student amends their re-enrolment or enrolment status, the following details apply:

  • If written advice, is received by a Site Skills Training facility more than 7 days prior to course commencement, from a student requesting withdrawal, or cancellation in a course, Site Skills Training will make a full refund of any pre-paid course fees within 4 weeks of receipt of written cancellation.

  • If notification by a student to withdraw or cancel from a course within 7 days of the course commencement date, there will be no refund of any course fees paid.

  • Once a course has commenced a refund may be granted on a pro-rata basis, based on the proportion of training delivered according to the deliver plan, and minus a $500 administration fee. The $500 administration fee may be waived when the training is delivered as part of a state government funded program.  

  • In the case of extreme hardship or extenuating circumstances preventing participation in the course, an application can be made to the Operations Manager for a refund. Submitting an application does not guarantee a full or partial refund.

 

Site Skills Training initiated withdrawal or cancellation in a course

  • When a student has made no contact with Site Skills Training personnel (e.g. Management, Administration, Reception, Trainers/Assessors) and Site Skills Training personnel have made three (3) attempts to contact the student with regards to their training and assessment and the enrolment end date has lapsed, then the student will be considered withdrawn from the course.

  • Site Skills Training will provide the student with written notification (email/letter) that the student has been withdrawn from the course.  There will be no refund of any course fees paid for a Site Skills Training initiated withdrawal or cancellation in a course.

  • To continue with the course, the student would need to re-enrol in the course.

  • In the case of extreme hardship or extenuating circumstances preventing participation in the course, an application can be made to the Operations Manager for a refund. Submitting an application does not guarantee a full or partial refund.

 

Changes to agreed services

Where there are any changes to the agreed training and assessment services, Site Skills Training will advise the student as soon as practicable, including any new third party arrangements, or changes to existing third party arrangements, and any changes in Site Skills Training ownership.