Student Handbook

Introduction
Course fees, refunds and other financial issues
Refund Policy
Participant Support
Participant Progress
Training Environment
Assess and Equity
Privacy Policy
Recognition of Prior Learning (RPL)
Apply for RPL
Mutual Recognition/Equivalency
Participant Matters
Participants Code of Conduct
Complaints, Academic, and General Appeals
Occupational Health & Safety
Alcohol and other drugs
Record Keeping
Personal details record keeping
Housekeeping

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Introduction

Enrolment in courses at any Site Skills Training facility is completed prior to the commencement of the course. When you have booked into a course either by phone or the web, you will receive a confirmation of booking. You are not enrolled into the course until you have received confirmation and have completed the enrolment form relevant to your course. You will not be accepted into a course if you have not enrolled prior to commencement of classes.

Orientation embraces an overview of the program, administration procedures, basic housekeeping and safety issues and introductions to staff, as well as an opportunity for you to meet your fellow participants. Orientation will be carried at the beginning of the course which supports the requirement for punctuality.

In some instances you will be required to conduct additional study outside the face to face contact hours. Your trainer will provide you guidance on your external study requirements and guidelines will be included in your information pack.

Course Fees

Fees include:

Facility and program orientations
Programmed Classes
Course Materials, Learning Materials and Assessment Materials
Participant support if required
1 copy of Qualification or Certification achieved following a successful outcome
1 x wallet card for nominated courses as per course outline

Additional costs not included:

Travel to and from location of training
Travel to and from vocational placement facilities (if applicable).
Daily living expenses
Stationery (books, pens, photocopying etc.)
Applicable textbooks
Supplementary Assessments (if applicable, conditions apply)
Re-attendance of classes (if deemed not competent after second attempt)
Recognition of Prior Learning application (if applicable)
Replacement study guides or program learning materials
Uniform/PPE requirements (i.e.: footwear, trousers, hardhat, hearing protection etc.) unless outlined as provided in course information pack
Replacement or copies of certificates
Licence applications may apply (if applicable)
GST may be applicable if the service does not fall under Subdivision 38-C of the GST act (1999) where applicable to items listed above

Participants are advised to keep their receipts regarding education expenses for taxation purposes. Course fees will be invoiced upon the confirmation of enrolment. Terms of payment will be included on the invoice.

If you have queries relating to your course fees please contact your training facility. Participants who are experiencing financial difficulties should speak with the respective Operations Manager as soon as they become aware of such a situation.

Site reserves the right to suspend a participant’s enrolment in the program when fees remain unpaid and to follow legal processes for monies outstanding. Suspension of enrolment will include the removal from all courses, services and placement opportunities. During vocational placements (required for select courses) participants will not be paid.

Resit Fees

In the event that a participant has been deemed not satisfactory in an assessment they will be given the opportunity to resubmit or resit the assessment once at no charge. Legislative or regulatory changes may result in there being a time period before the participant can resist (please consult your trainer regarding this timeframe, generally 21-60 days). The resit date will be scheduled at the discretion of Site.
Further resits will occur at the sole discretion of the trainer and Operations Manager and an additional fee may apply.
Should the Participant miss an assessment due to illness or other extenuating circumstances they can resit / resubmit at no charge if the participant is able to present a medical certificate. This will be scheduled at the discretion of Site.

Overdue fees
All fees must be paid in accordance with the invoice terms. Participants will not be permitted to commence the relevant course until all fees for that course (plus any outstanding fees) have been arranged to be paid in full. Site Skills Training will not issue the participant their Qualification or Statement of Attainment while the participant has outstanding fees.

Refund Policy

Site will grant an appropriate refund of fees when a participant amends their re-enrolment or enrolment status, if the following conditions are met

If written advice of cancellation is received by a Site Skills Training facility more than 7 days prior to course commencement, Site will make a full refund of any paid course fees within 4 weeks of receipt of written cancellation.

Once a course has commenced there will be no refund of any course fees paid
In the case of extreme hardship or extenuating circumstances preventing participation in the course, an application can be made to the Operations Manager for a refund. Submitting an application does not guarantee a full or partial refund.

Obtaining a refund
If Site is responsible for cancelling a course, participants are entitled to a full refund. Generally Site will offer the participant alternate dates to complete the course.

GOVERNMENT FUNDED COURSES

Student Contribution Fees are a participant’s contribution to the cost of tuition and the provision of student services to the student.

Tuition Fees are a mandatory fee applied to students who undertake training and further education funded by the Queensland Government. The Queensland Government incorporates major changes to the regulated student tuition fees that student pay on the 1st of January each calendar year. This includes students undertaking training and further education with a government subsidy.

Student Contribution Fees under the User Choice program in 2013 are set at $1.55 per nominal hour for each Unit of Competency/Module delivered. The rate is adjusted annually by the Department of Education, Training and Employment and each participant will be informed immediately of any changes made.

SST as the RTO will keep records of fees collected as well as evidence of participants who have been deemed as totally or partially exempt from the payment of Student Contribution Fees.

A minimum tuition contribution may apply for those eligible for a concession and each year there is a maximum tuition contribution for the 12-month period from when study commences. If a course lasts more than one year, a new tuition contribution is payable at the start of the new 12month period. The User Choice Government contribution represents the level of public funding the government will contribute towards the total cost of training for apprentices and trainees. Depending on the priority of the qualification this may be 100%, 75%, 50%. Some persons are eligible for 100% despite the assigned priority.

Eligible Concessions
Concessions are available to people in the following groups:

Commonwealth Health Care Card holders, and their dependent children and dependant partners
Pensioner Concession Card holders, and their dependent children and dependant partners
Veteran’s Gold Card holders (but not their dependants)

To receive a concession, the person enrolling must either have the card or be able to show that they are a dependant of a card-holder.
All inquiries about contribution fees and exemptions can be directed towards the respective Operations Manager.

Participant Support

If you are having any difficulties throughout your training, please do not hesitate to speak with your Trainer/Assessor or make an appointment with the Operations Manager. There may be a simple solution which Site can offer you. Participants who are not coping with the academic demands of the program can request assistance from their trainer. The trainer will accommodate all reasonable requests for academic support from the participant. Site is committed to provide you support to assist in the completion of the training and assessment successfully.

Site recognizes the range of learning capacity of participants especially regarding reading, writing and mathematical abilities and will assist in cases where we have the expertise. If we cannot, we will advise the student of their best options. Site trains people for the mining, resource and construction, and in accordance with State Workplace Health and Safety legislation. As a result, there is a requirement that participants in our courses are 18 years of age and are able to read, comprehend and write English to undertake the task/skill safely. Most courses require an understanding of numbers, symbols and basic mathematics which will allow for the safe operation of industrial equipment. Due to the nature of the vocational training which Site provides, in most cases the participant is required to have an average level of fitness and have no physical disabilities that could endanger the health and safety of themselves or others.

Participant progress

Participant progress is dependent on your attendance and submission of assessment material. Site will monitor this with the intention to support your progress to assist in obtaining a successful training outcome. During training and assessment progress will be recorded. A copy of your training plan (where applicable) is available upon request. If you feel that your training plan needs renegotiating please communicate your needs / considerations with your trainer / assessor.

Training environment

Site Skills Training offers safe, compliant and comfortable training facilities. Our training centres simulate real workplaces with all training equipment meeting legislative requirements, relevant Australian Standards and the requirements of the unit(s) of competency or licence you are attaining. We have carefully chosen training plant and equipment that reflect industry and best practice requirements.

Each training room is equipped the resources required to adequately deliver the course you are undertaking. This may include all or some of the following: data projector, television, video recorder, DVD player and white board. We also encourage you to access your community libraries or internet for an array of resources.

Access and Equity

Site Skills Training management and staff provide assistance to all clients to identify and achieve their desired outcomes. Site Skills Training is committed to providing training and assessment services to all clients regardless of race, religion, sex, socio-economic status, disability, language, literacy or numeracy.

If you have something that needs to be discussed regarding a special need make a time to meet with the Operations Manager. Site Skills Training will address specific needs as they are identified. Site will make reasonable adjustments to the assessment process to address specific needs. Site will adapt assessment material and training where possible to address specific needs. Participants need to inform the Site’s staff as soon as possible so that modifications can be made.

Privacy Policy

Site will not pass on your personal details to anyone other than those that are required by training and legislative regulations. If in the case you need a family member or someone else to get training results or personal information you need to make prior arrangements and provide a letter with your signature stating what information you would like them to be given. Site will take all reasonable care in the release of information to others. Academic records are retained as per regulator’s requirements.

In the case where the participant is undertaking a course on behalf of an employer and the employer is paying for the course, if requested by the employer, Site will provide results of assessment which may be in the form of a copy of the final certificate. By participating in a course on behalf of the employer, the participant consents and acknowledges that this information may be provided by their employer only where the employer pays for the training course. Should you wish this not to occur, please supply a written request to your employer and a copy to Site.

Site will, from time to time, Site will advise participants via email, of upcoming courses that may be of interest to them. If you do not wish to receive these emails, please advise the administration team at the training venue.

Recognition of Prior Learning (RPL)

Your current knowledge and skills may be relevant to the course you are wishing to enrol in regardless of whether that knowledge or those skills have been acquired through formal training or not. Each unit you study is made up of various elements and competency outcomes. Each one consists of a range of performance criteria. If you can provide evidence that you have the relevant skills and knowledge, you may be able to use this to gain recognition for all or part of a course. This is known as recognition of prior learning (RPL).

When you apply for RPL, knowledge and skills for which evidence can be provided are measured against the equivalent unit(s) in the relevant course. If you are successful, you will be assessed as having already completed those units in your course. This may enable you to complete your studies in less time and at less cost.

Some courses may not be eligible for RPL due to the regulatory requirements. Any intention to RPL should be discussed at the time of enrolment.

Applying for RPL

The application for RPL is an assessment just like any other assessment you may undergo while you are a participant with Site Skills Training. It should not, therefore, be seen as an easier option. You are able to apply for credit for one unit or several units of competency using the RPL process.

You must be able to support your application with documentary evidence. If you believe that you already have competencies in the course you apply for, contact facility administration for an RPL application.

RPL Fees
Fees will be charged to the participant at an agreed rate at the time of enrolment. These fees are non-refundable and the participant must make payment in full prior to the commencement of the RPL process. Participants who are successful in obtaining RPL will have their course fees adjusted following the successful completion of the RPL process.

National Recognition/Equivalency

National recognition involves assessing a previously completed formal course or subject to see if it provides equivalent learning or competency outcomes to those required within your current course of study. The process is called a credit transfer.

The purpose of credit transfer is to make it easier for participants to move between courses and institutions without having to complete the same course/s twice. This provides enhanced flexibility for the participant. A participant can gain credit for previous formal study towards current qualifications.

Credit transfer allows participants to seek credit for successfully completed studies at TAFE institutes, accredited private providers, professional organisations or enterprises and universities toward their current course.

To apply for credit transfer for units of competency, submit a certified copy of your qualification or statement of attainment to Site prior to enrolment. An administration fee will apply.

Participant Matters

Legislation
Participants and staff both have a responsibility to adhere to relevant laws and regulations and conduct themselves in appropriate manner. Your responsibilities and rights under these Acts are explained during your orientation program (training centre induction).

Different courses delivered at our facilities across Australia are regulated by various authorities who may govern the content, the delivery mode and the assessment of the courses in addition to the requirements of the training package. Authorities such as Workplace Health and Safety, Work Safe and Transport and Main Roads issue guidelines by which Site Skills Training have agreed to comply. Non-compliance with these guidelines may jeopardise licensing agreements and/or registration and as such Site will only deliver training and assessment that strictly adheres to these guidelines.

As a trainee if you are unsure of the procedures or requirements of a course that come under this category i.e. High Risk Work Licences, please approach your trainer / assessor or feel free to contact the appropriate regulatory authority.

Participant Code of Conduct

Site Skills Training is committed to providing a fulfilling and rewarding learning experience that enables participants to achieve their full potential. This commitment is underpinned by an expectation that participants will conduct themselves in a manner consistent with Site’s code of conduct.

Please be aware that when you enrol you sign for having read this handbook therefore you accept responsibility for maintaining a safe, harmonious and tolerant environment.

PART A: Participant Obligations & Responsibilities

Site is committed to the delivery of a quality training service. This Code sets out Site’s expectations of participants with respect to their training and personal conduct and outlines the Site Skills Training’s responsibilities to participants.

The primary objectives are:

An obligation to act with integrity in academic work, to ensure that all training is conducted ethically and safely
An obligation to observe standards of equity and respect in dealing with every member of the facility / organisation
An obligation to use training and assessment resources in a lawful and appropriate manner, and to not diminish Site Skills Training’s reputation in the carrying out of training and other associated function activities and or related clients
Adhere to National and State Occupational Health and Safety requirements.

Participant Obligations & Responsibilities

Participants have an obligation to inform themselves of the Site’s rules and policies affecting them.
Participants must ensure their contact details are up to date.
Participants are required to enter and exit the building and or classrooms, and move around the facility as instructed by any member of Site Skills Training’s staff adhering to any traffic management tools implemented such as safety signs, barriers, pathway marking etc. Site Skills Training’s facilities are operated as live worksites, and have, from time to time, members of the public, plant and vehicles accessing the grounds.

In exercising their obligations, Site’s participants are expected to accept the following responsibilities:

Conduct themselves honestly. Adhere to Site’s policies.
Not engage in plagiarism or other training misconduct Plagiarism is - inclusion of written material that is not your own work in other words. Using other people’s words in your assignments without acknowledging the original author
Conduct themselves in a manner conducive to the proper functioning of the facility / organisation, which is dedicated to the pursuit of quality training delivery
Actively participate in the learning process
Attend scheduled classes, training activities and submit assessment tasks on time, unless unforeseen or exceptional circumstances arise
Behave ethically, avoiding any action or behaviour that would unfairly disadvantage or advantage either themselves or another participant
Ensure their training activities are conducted safely and do not place others at risk of harm, including abiding by all ethics requirements in relation to the industry
Be familiar with the programs and resources available to assist them in conducting their training
Not behave in any way which impairs the reasonable freedom of other persons to pursue their study or training.

Equity and respect

Participants are expected to:

Treat all Site’s staff, other participants, and visitors to the facility with courtesy, tolerance and respect. This extends to staff in venues off-campus, supervisors and others involved in workplace placements.
Respect the rights of others to be treated equitably, free from all forms of discrimination and harassment, including sexual harassment
Respect the rights of others to express views and not engage in behaviour that is obscene, dangerous or could reasonably be considered to be offensive to others
Not engage in behaviour that is unlawful, discriminatory or may constitute harassment or bullying.
Not engage in behaviour that is perceived to be threatening or intimidating or causes any person to fear for their personal safety or well-being
Not behave in a way that disrupts or interferes with any training or assessment activity of Site

Site Skills Training’s resources and reputation
Participants are expected to:

Use and care for all Site’s resources such as; buildings, equipment, grounds, learning and assessment materials information and communication technology resources, in a lawful and ethical manner.
Be mindful of the need for resources to be shared by all members of the facility / organisation.
Ensure their actions or inactions as a participant do not harm, or bring into disrepute, Site’s reputation or good standing
Not engage in behaviour that is detrimental to Site Skills Training’s property
Not participate in any facility activity, while under the influence of alcohol or other drugs. Participants may be required to partake in drug or alcohol testing prior to the commencement or during the course.
Not use, possess or supply any prohibited drug, substance or weapon
Not misuse computing or communications facilities in a manner which is unlawful or which will be detrimental to the rights and properties of others

Site Skills Training’s Responsibilities
In pursuing its mission, Site recognises participants have the right to:

experience high quality training;
expect that the learning experiences provided will be challenging and stimulating;
expect that course content will be relevant and in accord with current developments in industry;
be treated with respect and courtesy by facility / organisation staff and fellow participants, in an environment free from harassment of all kinds including that based on gender, ethnicity, age, disability or background;
be informed about what is expected of them in each area of study;
receive fair, timely and useful feedback on their performances and progress;
provide feedback to Site on its training delivery.
receive reasonable support from training staff when needed;
have access to quality facilities, equipment and resources necessary to complete the enrolled course
expect courses will satisfy the requirements of industry and relevant professional bodies;
have access to adequate procedures for dealing with grievances;
have access to current and accurate information about courses, administrative procedures and financial implications;
expect legal entitlements, in terms of confidentiality, processing and access to personal files.

Site Misconduct Policy

CONSEQUENCES FOR MISCONDUCT
Site ’s code of conduct policy is used in conjunction with and related directly to Site’s other policies.

Our aim is to promote a sense of responsibility amongst participants and recognise that mistakes will occur. Inappropriate behaviour is not tolerated but participants may be permitted to repair harm caused by any such actions.

Consequences for inappropriate behaviour may range in severity depending on the nature of the behaviour. Ongoing and repeated behaviours that cause concern to Site Skills Training will have a cumulative effect on the level of consequence that will be given. Inappropriate behaviour is likely to result in suspensions, expulsion or withdrawal without refund.

Site reserves the right to refuse entry to, ask to leave or reject any person that behaves in a manner that breaches policy. Site will exercise its lawful right without prejudice to call authorities and peruse action should it be deemed necessary.

Complaints, Academic, and General Appeals

Site seeks to continuously provide a high quality education and training service in which all participants are encouraged to strive for excellence. Site is committed to implementing effective complaint resolution procedures that, where possible, are managed quickly, at the local level and with a minimum number of people involved. The resolution process will focus on a timely re-establishment of good educational working relationships and positive outcomes. The procedures aim to avoid blame and undue investigation.
This policy applies to all participants (including current, prospective and existing participants) undertaking study or training in courses offered by Site including trainees under a contract of training. Participants under a contract of training will also need to seek advice from the relevant government department in their State about their rights and responsibilities. This policy also applies to staff, industry representatives and employers. This policy applies to all complaints requiring resolution except those covered under equal opportunity or access and equity in which external parties may need to be involved.

Complainants can choose to utilise resources outside Site Skills Training to resolve their complaint if they wish.
In handling a complaint, whether formal or informal, confidentiality will be maintained to:

Protect all parties involved in a complaint under the principles of natural justice
Prevent the possibility of a defamation or other legal action
Involve the minimum number of people possible

All participants and staff are to be informed of the complaint resolution procedures. The focus for resolution will be on issues rather than individuals. Participants and staff are to be protected from victimisation. Natural justice principles will be used to ensure procedural fairness.
A complainant has the right to withdraw the complaint at any stage.
If a participant is utilising this process, their enrolment must be maintained while the complaints or appeals process is ongoing unless the participant is in breach of another Site Policy.

Process
There are two types of complaint: informal and formal. Participants, industry representatives and staff may choose either process.

Informal complaint
A complaint is considered to be informal when it is made verbally. It is also considered to be informal when it is made in writing and addressed to the person against whom the complaint is being made unless a signed copy of that letter is also sent to the Operations Manager. An informal complaint will be referred to an appropriate person to assist the effective and rapid resolution. Resolution of a complaint is to be achieved as quickly as possible, at the local level and with a minimum number of people involved.

Formal complaint
Participants may make a formal complaint by forwarding a signed written complaint to the Operations Manager of the respective Site office within one month of the incident to which the complaint relates.

All parties have a right to confidentiality and privacy, subject to necessary legal responsibilities, and the complaint will be forwarded to the most appropriate qualified person (as determined by the CEO) to assist the effective and rapid resolution of any complaint.

At all times, parties to the complaint may be accompanied by an advocate of their choosing (at their own cost), except where that advocate is a legal practitioner. Each party will have opportunity to formally present their case should they wish to do so.

Academic appeals
All participants have the right to make an academic appeal. Where a participant is dissatisfied with an assessment the participant should discuss this informally in the first instance with their assessor.

Where a participant is dissatisfied with the outcome of assessment of practical work and/or vocational placement assessments performed in the workplace, the participant should discuss this informally in the first instance with their workplace mentor/supervisor. If the participant remains dissatisfied, the issue should be discussed informally with their assessor.

If the issue cannot be resolved informally, a participant may submit a formal academic appeal in writing to the relevant Operations Manager within twenty (20) working days of receiving the reviewed academic result.

The appeal must outline why the participant has requested a formal review of the result. The participant will be advised in writing that the appeal has been received. The relevant Operations Manager will seek to resolve a formal academic appeal through the appointment of an independent and impartial assessor to conduct an investigation and make a recommendation.

The relevant Operations Manager will make the final decision on all formal academic appeals.

All parties involved in any formal academic appeal will be advised of the outcome in writing within twenty (20) working days of the date of the appeal. If a participant’s formal academic appeal is successful the academic result will be amended.

A participant whose formal academic appeal is not upheld by the relevant Operations Manager will be advised in writing of the option to either access the appeals procedure or the process for external mediation.

Appeals process
If a complainant is dissatisfied with the outcome of their formal complaint or academic appeal they may lodge an appeal against the decision. Site Skills Training provides the right of appeal against decisions made following the resolution or completed investigation of a complaint or academic appeal, whether informal or formal or a breach of Site ’s Policy. At all times, parties to the appeal may be accompanied by an advocate of their choosing (at own cost), except where that advocate is a legal practitioner. Each party will have opportunity to formally present their case should they wish to do so.

An appeal must be lodged in writing within twenty (20) working days of the date of notification of the original decision. Any appeal must set out the grounds for the appeal.

The General Manager or nominee may convene an Appeals Panel to assess the appeal, and act as Chairperson. In addition to the Chair, an Appeals Panel will consist of at least 2 staff of Site Skills Training.� The appellant will not normally have the right to be present when the Appeals Committee convenes.

An appellant will be notified in writing of the outcome of the appeal within twenty (20) working days of the date of lodgement of the appeal.

Non-academic appeals do not ordinarily require the convening of an Appeals Panel, however the General Manager may seek the input of suitably qualified staff that are independent of the grounds of the appeal. Where the grounds of an appeal involve statutory issues such as harassment or discrimination the Operations Manager will participate in the appeals process

The appellant will be notified in writing of the outcome of the appeal outlining the reasons for the decision within twenty (20) working days of the date of lodgement of the appeal. The report will further advise the appellant of their right to access the external mediation process if they are not satisfied with the outcome of their appeal.

External mediation services
If a solution cannot be reached following the above procedure, arrangements for an external mediation service can be organised through Site. The cost of the external mediation services is the responsibility of the participant. Each complaint, grievance, appeal and its outcome is recorded in writing and each party to the complaint is given a written statement of the appeal outcomes, including reasons for the decision.

Victimisation
All complaints will be handled with fairness in accordance with the principles of natural justice. Site is committed to ensuring that participants do not experience any victimisation as a result of making either an informal or formal complaint. Whether a complaint is formal or informal, steps will be taken to ensure that neither party is victimised or disadvantaged as a result of a complaint being made. The nominee appointed to manage a formal complaint will be responsible for ensuring that no victimisation occurs.

Defamation
Defamation may be defined as the publication or making of false statements about another, which damage that person ’s reputation. The defamatory statement must be untrue and also intended to be taken seriously. Its effect must be damaging to the reputation of the person.

A defamatory statement may be in one of two forms – libel or slander. Libel is a defamatory statement in written words, pictures or other visual form, or broadcast over radio or television with an element of permanence about it. Slander is a defamatory statement in spoken or written words or other transitory form.

All parties to a problem resolution process should ensure that they limit their discussions to details of the complaint and that they act within their role in pursuing Site’s Complaints, Grievance and Appeals policy.

Natural justice
The duty to act fairly includes two rules: the fair dealing rule and the no bias rule. This means that all parties must be given the opportunity to present their case, be fully informed about allegations and decisions made and have the right to be represented by another person. In addition, a decision maker must have no personal interest, beyond the scope of their role in this process and must be unbiased. If the decision maker cannot meet these requirements they must immediately withdraw from the process. In order to expedite the process, participants shall also have regard for this and not unduly interfere with the mediation agent or the procedure. Should interference by the participant affect the normal process of events, Site shall not be held responsible for the consequences.

Occupational Health Safety and Welfare

Site is committed to ensuring the health, safety and welfare of its staff, contractors, participants and volunteers while working for or participating in activities and courses.

All participants have the responsibility to:

protect their own health and safety and to avoid adversely affecting the health and safety of any other person
not wilfully or recklessly interfere or misuse anything provided by Site in the interest of health, safety or welfare
cooperate with health and safety directives given by staff
ensure that they are not, by the consumption of drugs and alcohol, in such a state as to endanger their own health and safety or the health and safety of another person.

If you have a personal health condition that may become acute while attending your course, please advise your Operations Manager before commencement of enrolment. All information will be treated in confidence and is only needed so that appropriate support or treatment can be provided should an emergency arise.

Should you be involved in any accident during training which results in personal injury and/or damage to equipment or facilities, please notify the educator immediately.

Alcohol and other drugs

Site is committed to providing a worksite and learning environment which is free from any kind of substance abuse. To maintain this, participants and staff are not to indulge in the consumption of alcohol and/or illegal drugs during business/college hours, including break times, on or off site.

Personal Protective Equipment (PPE)
Due to the nature of the training and assessment undertaken at our facilities basic PPE is required for all courses – enclosed footwear, long pants, sun protection and additional PPE is required for most courses – High visibility shirt/vest, Hard Hat. Some courses require specialist PPE – rigging gloves, safety harnesses, hearing protection, and eye protection. If you are unsure of the PPE requirements for your course please contact your training facility.

Plant and Equipment
Plant and equipment is supplied for the explicit purpose of training and assessment and should not be accessed or used for any other purpose (other than by appropriately licensed staff). Any participant who does not operate the machine safely according to regulations and trainer/assessor instructions will not have further access to plant and/or equipment.

Record keeping

Site maintains records of each participant’s involvement with the RTO, including assessment results, personal details and financial records. These records are retained as per the AQTF and/or ASQA NVR requirements. To assist in the resolution of any dispute each participant is encouraged to maintain their own similar records. Participant records are held in a secure location.

Personal details record keeping

It is the participant’s responsibility to keep Site informed of their contact details. If, at any stage while you are enrolled, your personal contact details change, you are obliged to inform Site, preferably at the facility where you undertook training and/or assessment. A Contact Details Update Form is available from any of the facilities which should be completed as soon as practicable. This allows Site to send any communication to you in an efficient manner.

Housekeeping

You are expected to comply with the following conditions:

NO smoking is permitted in any buildings, including the lifts, verandas, toilets, stairways and any entrance or exits to buildings.
mobile phones MUST be switched off/silenced in classrooms.
no eating or drinking is allowed in the training rooms - water is the exception
Common areas are available for breaks at all facilities. Snack, drink and coffee facilities are located in the area with the microwaves and a refrigerator for your use. Please keep the common areas neat and tidy for consideration of fellow participants
you are required to assume responsibility for your property e.g. bag, books, mobile phones, personal clothing items etc. Items should be clearly marked for easy identification. Site accepts no responsibility for lost, damaged or stolen articles. This applies to all venues where training, assessment or placement occurs for the duration of your course.