ABOUT THE COURSE
Incident Investigation Root Cause Analysis (RCA) and Problem Solving Training (ID 1825) provides technical personnel and managers who are required to undertake incident investigations as part of their job role. This course provides the underpinning knowledge and necessary skills required to solve routine and non-routine problems, correct investigation techniques and how to drill down to the root cause. Root Cause Analysis (RCA) is a popular and well established technique to assist people in answering the question of 'Why' the problem occurred in the first.
This 2-day course includes a workshop for trainees to work through case studies to complete incident investigations and propose solutions to address root causes. Trainees are required to bring workplace incidents that will be used for in-class activities.
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