ABOUT THE COURSE
This program aims to provide candidates with the necessary skills to identify the origins a 'problem' and apply a methodical process to solve the problem. Root Cause Analysis (RCA) is a popular and well established technique to assist people in answering the question of 'Why' the problem occurred in the first place.
- Types of causes - Physical, Human, Organisational
- The Root Cause Analysis Process - Define the problem, Collect data, Identify possible causal factors, Identify the Root Cause(s), Recommend and implement solutions.
- Practical exercises using RCA methods
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